Urgent medical information must not wait for inactivity

Paramedics and clinicians may need allergies, medications, conditions, emergency contacts and advance-care documents in minutes. A delivery with a 1-day minimum check-in and daily processing cannot meet that need.

Use the emergency or medical ID feature on a supported phone, a recognised medical alert product, information carried on your person, and records held by treating clinicians. Follow local medical and legal guidance for advance directives and substitute decision-makers.

A delayed delivery can support later continuity

After the immediate event, a trusted person may need a fuller record:

• treating clinicians, pharmacies and insurance contacts • locations of advance directives and health powers of attorney • medication history and specialist reports • care preferences and practical household instructions • the person authorised to make decisions • instructions for obtaining authoritative records

Use the delivery as an index and supporting copy, not as the only medical record.

Protect sensitive health information

Choose the recipient carefully and minimise the content. Health information may be highly sensitive and subject to legal duties. Files are encrypted before upload, but downloaded copies, the recipient's device and later sharing remain outside ZeroLatch's control.

Simple mode allows assisted recovery after authorised release checks. Private mode requires the separately held recovery code. If the code is unavailable, neither ZeroLatch nor the recipient can recover Private files.

Keep immediate and delayed plans synchronised

When a medication, diagnosis, clinician, decision-maker or insurance policy changes, update every relevant system. Add a review date to the delivery and confirm that the recipient knows urgent information is available elsewhere.

In an emergency, call the applicable emergency service. Do not wait for an automated continuity delivery.