Owner and key-person continuity
Prepare the system map, authority boundaries, vendor contacts and recovery instructions another responsible person may need—without sharing daily administrator credentials in advance.
Encrypted before upload · Email check-ins · A separate safety period · One intended recipient per delivery
The practical gap
Small organisations often depend on one owner, founder or administrator who knows the registrar, billing account, cloud root, payroll process and vendor relationships. Normal access belongs in IAM, PAM and password-management systems. Conditional delivery is useful for the narrower case where an authorised responder needs context and recovery instructions after a sustained absence.
What the service actually does
Name the systems to inspect, customers or staff to notify, external providers to contact and decisions that must wait for an authorised owner.
Document where approved emergency credentials or recovery factors are held. Prefer role accounts, hardware keys, PAM and provider recovery over a shared master password.
Assign a delivery to one intended person. Create separate deliveries when a co-founder, executor or technical responder should receive different material.
The 30-day minimum check-in interval makes ZeroLatch suitable for continuity planning, not urgent incident response. The safety period reduces release after a temporary lockout or missed email.
Important boundary: ZeroLatch is not a privileged-access manager, identity provider, backup platform, incident pager, monitoring service or source of corporate authority. A released runbook must still be used under approved business and legal procedures.
How it works
List systems, decisions and relationships that currently depend on one person.
Use role accounts, delegated administration, PAM and tested backups for daily continuity.
Record the residual recovery path, authority map, contacts and rotation sequence.
Have the intended responder explain each step without touching production.
Go deeper
Write the smallest useful, testable handoff for an unavailable administrator.
Read guideSeparate conditional handoff from PAM, password managers and backups.
Read guideRun a tabletop and low-risk technical drill before the plan matters.
Read guideQuestions before you start
No. A password manager supports normal credential use and sharing. ZeroLatch is for selected information that should remain on hold until a sustained absence passes the check-in and safety periods.
No. PAM and IAM manage identity, policy, privileged sessions and routine access. Conditional delivery may document a break-glass recovery path, but it should sit alongside those controls.
No. Use monitoring, an on-call system and an incident response plan for minutes or hours. ZeroLatch is designed for longer-horizon absence and continuity scenarios.
Prefer delegated administrator roles, hardware keys, provider recovery and controlled break-glass mechanisms. If a secret must be included, minimise its scope, separate recovery factors and require rotation immediately after use.
No. Company documents, board or owner approvals, employment responsibilities, provider policies and applicable law determine authority. ZeroLatch only attempts to deliver the prepared information.
Create a draft, review the recovery path, and activate only when the recipient, timing, and contents are right.
Create a test delivery